Most airlines have rather strict policies on these things, so this
shocks me. I would call the airline and ask to speak to their "Liaison
for passengers with disabilities"
person tell them you want to speak to the representative who handles
passengers "in need of accommodations"
to get you to someone who should be able to help you. Any airline
should be prepared before you arrive to handle your needs. Tell this
person exactly what you told us, and exactly what you need done. Tell
them that you are "highly disappointed because you thought the person
you previously spoke to would handle this for you and did not, which
made your first flights miserable and embarrassing because your
disability and service dog become more of an issue not less." This
ought to get a response.
Kelly
Jewl wrote:
> am flying back to Chattanooga on the 7th and I am not really looking forward to checking in or the flights. Hopefully I wont have the same issues than.
> The young lady who was working the counter on the 1st needs to be retrained.
>
>
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