I forget which restaurant you said this was, but I would send this to the President of the company, and then the local news. Whichever station has a good investigative team should be fine. No excuse!
elizabeth
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Jewl Wall <wallja99@fightfor.org> wrote:
>Grab a big cup of coffee.
>
>
>I my service dog and my husband came in to your restaurant on 2/25/2012 at
>2:05 PM where I encountered Carmen. No last name given and none of the three
>had name badges. Had to ask one of the other employees a young man what
>Carmen's name was.
>
>
>
>There was about ten plus people ahead of us. The first thing I did when I
>went in was grab a bottle of coke She right away saw my Service Dog Rocky a
>big German Sheppard dressed in a big black leather harness with a large
>stability handle and an orange cape with the star of life medical patch on
>the cape.
>
>
>
>.As she was waiting on another customer at the register she asked me if that
>was all I wanted she would be happy to check me out. (Right away I knew I
>was headed for trouble). I said no we also wanted to order food and again I
>gestured to the long line ahead of me and waited my turn. She than said that
>there was no dogs allowed and he/I would have to leave the store. I told her
>very nicely that he was a service and allowed to stay and continued to wait
>in line. She than said louder that she could not allow the dog to stay as
>they were a restaurant and they had food. I once again was very nice and
>told her he was a medical alert dog and allowed to stay by law.
>
>
>
>She than came out from behind the counter and came to us inline, getting
>very close to me and my dog in a loud voice told me again that the dog had
>to leave and that there was no dogs allowed and the other customers may
>complain. I told her again nicely that he was a medical alert dog and showed
>her patch on his cape. She would not back down and listen to me or my
>reasons why I had the right to stay.
>
>
>
>She than left and came back in a louder voice told me she had called her
>General Manager (no name given)and that he stated that I was not blind so
>the dog had to go I was not getting flustered and upset and embarrassed by
>her voice, attitude and the scene she was causing in front of so many people
>, as more had come in behind as well as the ten or so in front of us. I have
>epilepsy and this alone could have caused me to have a seizure.
>
>
>
>I told her many times and again that he was allowed by law state and federal
>ADA law that we could stay as did my husband. I tried to explain and I tried
>to show her my ID, My ID from the school I received him from (Even though
>this is not a requirement by any means I was trying to defuse the situation)
>and the law card that I carry. She refused to look at them and said for the
>inconvenience she would take our order even though there were still a lot of
>people a head of us as now there were only two people behind the counter
>waiting on customers. In other words rush the dog out the dog. She than
>threw her hands up and stalked off.
>
>
>
>I had every right to stay, eat and wait for our turn to order from the State
>and Federal ADA laws. The other gentleman I told you about waited on us and
>Alma checked us out as Carmen refused to look or talk with us again.
>
>
>
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>
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